Refund policy
At House of 1804, your satisfaction means the world to us. We believe art is deeply personal, and each piece is produced especially for you after your order is placed.
We want you to feel confident choosing art for your home. If your piece isn’t quite right, eligible artwork may be returned within the guidelines below.
Returns
You have 7 days from the date of delivery to request a return.
To be eligible, artwork must be:
- Unused and undamaged
- In its original condition
- Returned in its original protective packaging
Return shipping is the responsibility of the customer. We recommend using a trackable shipping service and carefully repacking the artwork, as House of 1804 cannot be responsible for items damaged or lost during return transit.
Once your return is received and inspected, your refund will be processed within 7–10 business days. Your bank or card provider may require additional time to post the refund to your account.
Custom & Commissioned Artwork
Custom, personalized, and commissioned artwork is final sale and cannot be returned, exchanged, or refunded.
Because these pieces are created specifically for you, we encourage you to carefully review all details, dimensions, and approved selections before your order is placed.
Damaged or Defective Orders
If your artwork arrives damaged or has a production defect, please contact us within 7 days of delivery at hello@houseof1804.com.
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the artwork, packaging, and any visible damage
We’ll review the issue and work with you to make it right with a replacement or refund, as appropriate.
Please do not return damaged artwork unless we provide return instructions.
Exchanges
We do not offer direct exchanges. If you would prefer a different size, finish, or piece, you may return an eligible item within the 7-day return window and place a new order.
A Note About Color & Appearance
Colors may vary slightly from what you see on your screen due to differences in monitors, devices, and display settings. Minor variations in color are not considered defects.
Need Help Before Ordering?
If you’re unsure about sizing, finish, framing, or another detail, we’re happy to help before you place your order.
Reach us at hello@houseof1804.com.